October 24, 2014
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Spam, Unwanted Faxes and Pop-up Ads

If you are the recipient of unwanted email spam, faxes or pop-up messages, please read the following.

The OTCBB does not under any circumstances send or support in any way the generation of unsolicited messages to any person's PC, fax machine or email address. Most importantly, we do not advertise or promote any individual stocks. The OTCBB website is an informational website maintained by The Nasdaq Stock Market Inc. for investors and traders. We do have a subscription service for general news about the service and our Daily List, but this service is entirely voluntary and you would only be receiving these emails if you proactively subscribed to the service. If you have subscribed to this service and would like to discontinue these emails, please send an email to OTCBBFeedback@finra.org.

What you can do:

The OTCBB does not operate a fax service. We do not send unsolicited faxes of any kind to anyone, ever. Unsolicited faxes are prohibited by the Federal Communications Commission (FCC).

  • Complaints about unsolicited faxes should be directed to the FCC, not the OTCBB. You can file a complaint online or in writing. Instructions on how to file a complaint are available at the FCC's website, www.fcc.gov.

Pop Ups
NASDAQ is unable to prevent third parties from referring people to NASDAQ websites. The ads generally affect users of DSL and cable modems. You can prevent unwanted pop-up ads by doing the following:

  • Install firewall software on your computer.
    This is the best way to eliminate such ads.
  • Disable the messenger service on your PC that the advertisers use to deliver the messages.
    This will prevent the pop-ups. However, you may want to check with your technical support to see if you are using the messenger service for anything else. Here is a link to a Microsoft Tech Document that describes what you are seeing and some resolutions. http://support.microsoft.com/default.aspx?scid=kb;en-us;330904


  • Report it to the Federal Trade Commission
    Send a copy of unwanted or deceptive messages to uce@ftc.gov . The FTC uses the unsolicited emails stored in this database to pursue law enforcement actions against people who send deceptive spam email. Let the FTC know if a "remove me" request is not honored. If you want to complain about a removal link that doesn't work or not being able to unsubscribe from a list, you can fill out the FTC's online complaint form at www.ftc.gov. Your complaint will be added to the FTC's Consumer Sentinel database and made available to hundreds of law enforcement and consumer protection agencies.
    Whenever you complain about spam, it's important to include the full email header. The information in the header makes it possible for consumer protection agencies to follow up on your complaint.
  • Send a copy of the spam to your ISP's abuse desk
    Often the email address is abuse@yourispname.com or postmaster@yourispname.com. By doing this, you can let the ISP know about the spam problem on their system and help them to stop it in the future. Make sure to include a copy of the spam, along with the full email header. At the top of the message, state that you're complaining about being spammed.
  • Complain to the sender's ISP
    Most ISPs want to cut off spammers who abuse their system. Again, make sure to include a copy of the message and header information and state that you're complaining about spam.
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